Candle Care & FAQ's

At FOUR Quality Goods, we take the care of our candles seriously to ensure that our customers have a safe and enjoyable experience with our products.  Here are some essential candle care guidelines we recommend:

• First time you light the candle, burn for 4 hours.
• Build up of wax on the sides is normal until it reaches the half way point.
• Burn within sight and on a flat, heat resistant surface.
• Keep away from pets, children, and combustibles.
• Do not burn for more than 4 hours at a time.
• Wicks are self trimming.  Trim if mushrooming - trim to 1/4".
• Extinguish if the flame is flickering repeatedly, trim to 1/4", then relight.
• Stop burning when only 1/4" of wax remains.
• Enjoy!

By following these candle care guidelines, you can maximize the longevity and enjoyment of your FOUR candles.

FAQ's

Q:  How do you clean the wax and wick from the 8 oz. whiskey glass candle?

A:  Here's a step-by-step guide to cleaning the glass after the candle has burned down with 1/4" of wax left:

1. Chill the Glass:  Place the whiskey glass in the refrigerator and let it sit for a few hours of until the remaining wax has hardened and becomes easy to handle.
2. Scoop Out the Wax:  Once the wax has hardened, take a spoon or a butter knife and gently scoop out the hardened wax from the glass.  Be careful not to scratch or damage the glass while doing this.  The wick stickers should scrape our easily with a spoon.
3. Warm Water Rinse:  Rinse the glass under warm water to remove any residual wax and to help soften any stubborn wax remnants.
4. Soap and Water Cleaning:  Fill the sink or a bowl with warm, soapy water.  Submerge the whiskey glass in the water and use a soft sponge or cloth to clean the inside and outside the glass, removing any wax residue, dirt, or soot.
5. Rinse Thoroughly:  Rinse the glass thoroughly with clean water to remove any soap residue.
6. Use the cleaned glass for your favorite cocktail, a tea light holder, a vase, or for any other creative purpose!  CHEERS!! 

Q:  What ingredients do you use?

A:  We use a proprietary blended coconut wax/vegetable wax, toxin-free fragrance oils, and cotton wicks.

Q:  Why does my candle look separated from the glass vessel?

A:  Depending on weather conditions, room temperatures and the drying process the wax can pull away from the glass as it cools and settles creating this effect.  However, your candle is not damaged and this will go away as the glass heats up.

Q:  Where can I buy your candles?

A:  We sell our products exclusively through our online store.

Q:  Do you offer expedited shipping?

A:  Currently, we are not offering expedited shipping.

Q:  Can I buy multiple products within one order and ship them to different addresses?

A:  Unfortunately, you have to place one order for each address you'd like shipped to.  Our system only allows one tracking number per order.  

Q:  Can I return or exchange my candle?

A:  Our number one goal is to have happy customers!  Please reach out to us at info@fourqualitygoods.com if you are experiencing any issues with your candle.